I started as the client, hiring agencies and being unimpressed. Everything since has been an argument with that experience.
Five years at OctopusTravel and TotalStay in London running paid media in-house — enough time to learn exactly how an agency can look busy while nothing improves. I built an internal team rather than keep paying for that. In 2007 I crossed over and spent a decade on the other side: PlayStation and Infiniti at OMD International, Fairmont Hotels and Virgin Atlantic at iCrossing, then Nike Australia, AMP and Origin Energy after moving to Sydney in 2011.
Today I co-run two agencies and write and speak about the craft — but the reason to hire me is still the same one: I do the work, and I’ll tell you when the problem isn’t the media.
No junior account managers. No playbooks. No pitch team you never see again.